Cadillac Live FAQ:Q. Is my session going to be recorded?
A. No, your session will not be recorded.
Q. How do I book a session?
A. Please visit a live.cadillaccanada.ca/start-session and we will make arrangements.Â
Q. How do I test drive a vehicle?
A. Following your tour of the showroom, our Live agent will be happy to assist you in requesting a test drive with your preferred dealer.Â
Q. How long are wait times?
A. Wait times may vary but we strive to keep them to a minimum.
Q. I require special assistance.
A. Please contact CADILLAC CUSTOMER CARE CENTRE: at 1-888-446-2000 (English and French) or 1-800-263-3830 (TDD users) and we will happily try to accommodate your needs.
Q. Can the agent see me?
A. No, you will only see the agent and the showroom from their perspective.
Q. Will my information be shared with a third-party?
A. No.
Q. How long is a session?
A. You can end a session whenever you prefer. You are not committed to a pre-determined time.Â
Q. What are my obligations after a session?
A. Following your session there are no obligations. You can choose to arrange to see a dealer for a test drive, but only if you wish.
Q. By signing up, will I end up on the mailing list?
A. No, unless you choose to otherwise you will not receive additional communications from Cadillac.
Q. How much does a tour cost?
A. Your experience with Cadillac Live is entirely complimentary and free of obligations.
Q. Is Cadillac Live accessible to everyone in Canada?
A. Yes, anyone in Canada is invited to experience Cadillac Live.Â